Applications, Risk, Challenges, and Future Prospects of ChatGPT in Electronic Records Management

Abstract

The widespread application and rapid development of ChatGPT are disrupting traditional models across industries, bringing revolutionary changes to electronic records management. ChatGPT can be applied in the following scenarios within electronic records management: intelligent classification and archiving, automatic summarization and information extraction, knowledge-based question answering, information retrieval, and semantic analysis with association building. Meanwhile, attention should be given to the following risks and challenges: data privacy and security concerns, legal and ethical issues, and technical sustainability and reliability challenges. Looking forward, the application of ChatGPT in electronic records management is expected to trend toward focusing on core archival areas, innovating record management methods, strengthening regulatory compliance, and enhancing personnel’s data literacy.